Centralised vs. Decentralised Decision Making

Centralised vs. Decentralised Decision Making

The UK Government’s failure to achieve its target of 25,000 tests per day for Covid-19 provides an excellent case study on the differences and impact of centralised vs. decentralised working and decision making. Whilst accepting there might be a problem with the sourcing of reagent chemicals for the DNA testing, according to a former director of the World Health Organisation we are not making the most of the opportunities currently available to us. Public Health England (PHE) want to control…

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What is ‘knowledge curation’ and why is it so important?

What is ‘knowledge curation’ and why is it so important?

I don’t think I need to convince anyone who regularly uses the Internet or World Wide Web that finding useful and relevant information amongst the volumes of dross we get from advertisers, marketers, brand mangers and ‘those-that-want-to-be-heard-but-have-nothing-of-value-to-say’, which unfortunately accounts for the largest proportion of content that swills around our in-boxes and search results, is becoming increasingly difficult. Information is being pumped at us almost 24 hours a day, 7 days a week. This was bad enough when we were…

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Knowledge Sharing Barriers

Knowledge Sharing Barriers

Knowledge sharing is the corner-stone of many organisations’ knowledge-management (KM) strategy. Despite the growing significance of knowledge sharing’s practices for organisations’ competitiveness and market performance, several barriers make it difficult for KM to achieve the goals and deliver a positive return on investment. This list of knowledge sharing barriers provides a helpful starting point and guideline for senior managers auditing their existing practices with a view to identifying any bottle-necks and improving on the overall effectiveness of knowledge-sharing activities. The…

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Finding ‘value’ in social networks and Communities of Practice

Finding ‘value’ in social networks and Communities of Practice

An update to a post previously published 30 Dec 2009. There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice.  However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered. Surprisingly few organisations consider the value that is being created by having better informed…

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The Future of Mental Health Care

The Future of Mental Health Care

Technological and Application Advances in the Mobile Era If you are worried that your job may be taken by a robot, you are not alone. And you may not be too far off base in that worry. After all, so many things are becoming automated nowadays that we have actually put some jobs out of business, so to speak. For example, newspapers are almost completely a thing of the past, libraries are closing all over the country, and you can…

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Simple Ways to Revitalise Your Small Business Through Technology

Simple Ways to Revitalise Your Small Business Through Technology

It’s understandable why some small business owners are reluctant to incorporate technology in their business operations. For one, it sometimes costs money upfront. For another, teams sometimes have to change parts of their operations in order to accommodate the new tech. Then there’s learning how to actually implement the tech so that it makes your operations more efficient and allows your company to meet customer demands. While there are challenges that come with embracing tech for your small business, it…

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The Definitive Knowledge Management Reference Guide

The Definitive Knowledge Management Reference Guide

A while back, Emil Hajric (@emilhajric) from Helpjuice sent me a reference guide he had written on KM Systems and Practices, and which he was making freely available as an E-Book from the Helpjuice website. It was a busy period in my life and I was only able to do a quick scan of the content, but enough to realise this was a significant contribution to the body of literature on the esoteric topic of “KM”. I’ve since had more…

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Intelligent Automation for the new Augmented Workforce

Intelligent Automation for the new Augmented Workforce

The Knowledge & Innovation Network’s (KIN) Summer Workshop took place on the 19th June in the beautiful setting of the Elvetham Hotel in Hook, Hampshire. The workshop examined another facet of the ‘future of work’ theme, with a lense on the application of AI and Robotic Process Automation (RPA) to human augmentation. Our keynote speaker,  Dr Chris Brauer, provided some insight to his latest research and analysis of the ‘Augmented Human Enterprise’, a major academic study into the performance dynamics…

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Chatbots – augmenting NOT replacing the human workforce

Chatbots – augmenting NOT replacing the human workforce

Way back in 1966, the natural language processing program, ELIZA, played the role of a digital psychologist. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in. Chatbots have come a long way since then. Many in the current generation are equipped with artificial intelligence (AI), making them more powerful than ever. And today, chatbots are used by organisations to listen to and respond…

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