Intranet vs. Social Media
I thought Euen Semple’s blog today comparing the ineffectiveness of most Intranet (enterprise) search engines with social media as a means of getting to relevant information and knowledge was spot on. Not much I can add, so suggest you read the source. All at bit close to the heart, since I’m currently doing some work with a large gov agency who are implementing a new Intranet search engine, and also a local gov agency who are developing social media tools. I think part of the answer to this conundrum is to start integrating things like discussion forums into the enterprise’s Intranet search index - the best of both worlds maybe?
9. January 2007 at 7:57 pm :
Actually I should have said that our forums, wikis and blogs were all indexed by the main search and presented as separate elements of the search results.
9. January 2007 at 10:21 pm :
How search works is undergoing the beginnings of a revolution, led by Jimmy Wales, with his Search Wikia project [1]. I think that the way we define search will change dramatically over the next couple of years, with the rise in importance of semantics, microformats and social media.
[1] http://search.wikia.com