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Category: Knowledge Management

The depreciating value of human knowledge

The depreciating value of human knowledge

Automation is just one facet on the broader spectrum of AI and machine intelligence. Yes, it’s going to affect us all (it already is with the increasing emergence of intelligent agents and bots), but I think there is a far deeper issue here that – at least for the majority of people who haven’t become immersed in the “AI” meme – is going largely unnoticed. That is, the very nature of human knowledge and how we understand the world. Machines…

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Managing Knowledge on Slack 2.0

Managing Knowledge on Slack 2.0

Summary The proliferation of Slack into the work place has been just amazing. While the jury is still out whether Slack can replace emails, however there is no questioning the important place it has come to occupy when it comes to communication and collaboration in several businesses. While Slack has many advantages as compared to previous enterprise messaging and collaboration tools, however managing knowledge on Slack is still a challenge. This article explores the importance of knowledge management on Slack,…

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How a knowledge map can help to identify knowledge gaps and needs, against all odds

How a knowledge map can help to identify knowledge gaps and needs, against all odds

Without understanding their knowledge needs, organizations can hardly decide on relevant KM activities to strengthen the necessary knowledge domains and advance in their business. Knowledge mapping can be an optimal way to address the challenge. Knowledge is undoubtedly the trickiest organizational asset: possessing it alone is never enough for organizations to use it in a proper and advantageous way. That’s why, when put into the knowledge management context, organizations often look like antique shops: there are zillions of articles, but…

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Organisational Knowledge in a Machine Intelligence era

Organisational Knowledge in a Machine Intelligence era

A preamble to the KIN Winter Workshop 2016, 7th December 2016. According to Narrative Science, 62 per cent of organisations will be using Artificial Intelligence (AI) by 2018. If you asked most people when they last encountered something that used artificial intelligence, they’d probably conjure up a mental image of robots, and might be hard pressed to think of something in everyday use. Machine intelligence and machine learning – the new synonyms for “artificial intelligence” – are on the rise…

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Connecting Knowledge Communities: Approaches to Professional Development

Connecting Knowledge Communities: Approaches to Professional Development

From the NetIKX website, details of the next NetIKX Seminar on 21st September. A year ago, NetIKX, with the cooperation of a number of other organisations in the field of knowledge and information management, ran a meeting called “Connecting Knowledge Communities”, at which representatives of a number of professional membership  organisations, including NetIKX , talked about their membership, their focus and their mode of operation. The organisations were: Henley Forum for Organisational Learning & Knowledge Strategies, the Knowledge and Innovation…

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Communities of Practice – Planning For Success

Communities of Practice – Planning For Success

My experience of knowledge sharing in organisations stems mainly from my involvement in setting up Communities of Practice (CoPs) for UK local government. This was part of a broader Knowledge Management strategy that I was commissioned to deliver for the Improvement and Development Agency (now part of Local Government Agency -LGA). An online collaboration platform was launched in 2006 to support self-organising, virtual communities of local government and other public sector staff. The purpose was to improve public sector services…

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Connecting Knowledge Communities

Connecting Knowledge Communities

The forthcoming NetIKX event “Connecting Knowledge Communities“, scheduled for Wednesday 23rd September, is shaping up to be one of those ‘must attend’ events for anyone who is confused (or bemused) at the plethora of different groups and communities dedicated to the support of knowledge and information professionals. To quote an abstract from the event promotion: If you want to consider how membership organisations work and gather ideas and tips for your personal networking, this will be a good meeting to…

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12 Principles Of Knowledge Management

12 Principles Of Knowledge Management

I recently came across a paper by respected author, consultant and keynote speaker  Verna Allee on the 12 principles of Knowledge Management. Reading the paper, two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain…

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Content Curation Needs Humans After All!

Content Curation Needs Humans After All!

As I ponder my forthcoming session on the topic of “Content Curation” at the CILIP Conference in Liverpool this Friday 3rd July, I’m aware that the slides I was asked to prepare and submit to the organisers last month are already out of date. Unsurprising I guess given the rapidly changing business environment that underpins this discipline.  My notes did include mention of the emergent growth of fully automated content curation tools and platforms, and the inherent problems (as I…

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Knowledge Management – Measuring Return on Investment

Knowledge Management – Measuring Return on Investment

A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media strategy where the goal is to support knowledge sharing, so I’ll use these terms – KM Strategy and social media strategy interchangeably in this particular context. I don’t doubt the importance of being able to measure results and it’s the…

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