Category Archives: Knowledge Management

Knowledge Management – Measuring Return on Investment

A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media … Continue reading

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The Seven Principles of Knowledge Management

What would we do without serendipity? I was looking through some of my archived blog posts just now and (re)stumbled across this from Dave Snowden. It’s from a blog he produced in 2008, but as relevant today as it was … Continue reading

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Content Matters – But People Matter More!

I was recently asked to participate in a KM roundtable event that APQC are organising on the subject of Content Management Systems (CMS).  They wanted to gather some perspectives from KM professionals and thought leaders (their wording, not mine) active … Continue reading

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Making The Case For Enterprise Social Networks

Why is it that so many organisations still struggle to (a) understand what an Enterprise Social Network (ESN) is and (b) how it might benefit their business. Despite the fact that social networking technology has been around for over 10 … Continue reading

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We’re all Digital Content Curators (but some of you don’t know it).

Digital Content Curation is the emergent skill for 21st century knowledge workers. A skill as important as learning how to swim, and just as relevant if you don’t want to drown in a sea of (useless) information! A new workshop on the topic begins 20th June in London. Continue reading

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Barriers To Knowledge Sharing

Why is it that some organisations still focus on the document, and being able to hold ‘the strategy’ in their hands. We need to be able to hold the strategy in our heads, not our hands and this happens when its implementation is embedded in what the organisation does, day in and day out. Continue reading

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Content Curation Primer

The Internet is a wonderful invention. We can find out almost anything we need to know, from cures for rashes to what’s on at the local cinema to the recipe for chocolate cake. We’ve come to expect that whatever we … Continue reading

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The ART of Collaboration (reprise)

I will be giving a talk to delegates from the Knowledge and Innovation Network (KIN) next week on the topic of “Gamification” (the integration of game principles and dynamics into non-game contexts in order to encourage participation).  This reminded me … Continue reading

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5 New Year resolutions that might make you more interesting (or less annoying).

Having trouble deciding what your New Year resolution should be? Looking for something challenging, or maybe even life changing? Here’s a few behaviour changes to ponder, any one of which would potentially improve my own social media/social networking experience and … Continue reading

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Corporate Memory and Personal Knowledge Management – A Dichotomy?

A presentation for the Managing Partners’ Forum. Separating the needs of the individual and those of then organisation has always been an issue for KM and Learning. At times these needs align, sometimes they need to be reconciled and at other times they diverge, particularly when an individual moves to another organisation. The presentation looks specifically at the changing nature of organisations and the emergent power of networks and networking. Personal Knowledge Management (PKM) is a competence we must all learn in order to remain relevant to our organisation. But who ultimately “owns” the ‘corporate’ knowledge that we gather through the workplace networks we nurture and sustain, and do the organisations we work for even recognise the importance of these networks as places for continual learning, knowledge sharing and incubators for innovation? Continue reading

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