Category Archives: ROI

Knowledge Management – Return on Investment

A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media … Continue reading

Posted in Knowledge Management, ROI | Tagged , , | 6 Comments

Discovering the value of Social Networks and Communities of Practice

There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice.  However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI).  … Continue reading

Posted in collaboration, Communities of Practice, ROI, Social Computing, Social Network Analysis, social web | Tagged , , | 4 Comments

PHIN 2009 Conference – CoP Presentation

I am very pleased to have been invited to speak at the Public Health Information Network (PHIN) conference in Atlanta, Georgia, taking place between 30th August and 3rd September. This will be my second visit to Atlanta, having been there … Continue reading

Posted in Communities of Practice, Event, ROI, Social Networking Tools | Tagged , , , | Leave a comment

Measuring the value of communities of practice

Continue reading

Posted in Communities of Practice, Metrics, ROI | 1 Comment