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Category: Enterprise 2.0

The Evolution Of Social Media

The Evolution Of Social Media

There has been a lot of hype around social media, social networks and social business, much of it unhelpful in getting real understanding what this is all about. For some people, “social” will always mean frivolity and time wasting. For others, social media just means marketing and communications.  Predating all of this hype, social learning networks and communities of practice have long existed as ecologies that would encourage collaboration and knowledge sharing. Off-line knowledge sharing communities have been around since…

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Social Business And The Collaborative Workforce

Social Business And The Collaborative Workforce

Better productivity, lower travel and communication costs, higher customer satisfaction, more innovation, increases in revenue and profit, faster access to knowledge, improved connection to internal experts and more. Why wouldn’t every organisation flock to this vision of an agile, connected, transparent, people-centred and more efficient business?

Overcoming The Challenges of Internal Social Networking

Overcoming The Challenges of Internal Social Networking

Internal social networks offer numerous collaboration benefits for the average enterprise. They allow for quick, fluid, and constant communication, thereby making it easier for employees to coordinate at all times. They encourage feedback, proposals, and ideas from all workers, thus opening the door for innovation in any shape or form.

Building and Nurturing On-Line Communities – Batteries Not Included

Building and Nurturing On-Line Communities – Batteries Not Included

Much has been written about best practice for developing and nurturing on-line communities , such as Communities of Practice (CoP), and the accepted wisdom is that technology by itself – no matter how good – will NOT deliver vibrant and successful communities. “Build it and they won’t come”  should be the mantra, as Google Wave so amply demonstrated (and I know this was not an on-line community in its purest sense before I get flamed!). I’ve previously tried to illustrate…

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The Impact Of The Social Web In 21st Century Organisations

The Impact Of The Social Web In 21st Century Organisations

The following was published in the Guardian IT Supplement on Thursday 26th November. It was produced as a leader article for the Online Information Conference 2009. We are witnessing an extraordinary growth in user-generated content, whether it is conversations on social networks such as MySpace, Bebo or Facebook, or photos and videos uploaded to websites such as YouTube and Flickr, or comments and opinions published in the ‘blogosphere’ or ‘twitterverse’.  It has never been easier to get ‘digitally connected’, where…

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Managing Beyond Web 2.0 – MkKinsey Article

Managing Beyond Web 2.0 – MkKinsey Article

A recent McKinsey & Co article advocates that organisations should start preparing now for when Web 2.0 morphs into Web 3.0.  The article doesn’t really expand on what it means by ‘Web 3.0’, but there are a few useful nuggets, such as: Using social networks to listen to what customers are saying (read ‘citizens’ for public sector organisations) Rather than pushing messages at consumers (citizens), isten to them and think constantly about ways to activley engage with them. Experiment with…

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Knowledge Hub – part 1

Knowledge Hub – part 1

This is the first opportunity I’ve had to write anything about the Knowledge Hub (Khub) Advisory Group meeting that took place last week (17th September) in London, though a number of my colleagues have been pretty active in the blogosphere and twitterverse on the topic. In particular I found Ingrid Khoeler’s post pretty much spot on and wondered if indeed if I had anything more to say on the topic. Well, clearly yes, because I’ve started this post! Maybe I…

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EDRM and Web 2.0 – where two worlds collide.

EDRM and Web 2.0 – where two worlds collide.

Possibly at a slight tangent to the collaboration and knowledge management memes that I normally write about, and no doubt exposing my roots in Information Management, I’ve been doing some research into the potential dichotomies between the highly structured and organised world of document and records management, and the relatively unstructured (some might almost say ‘anarchic’) world of Web 2.0.  I’ve been particularly intrigued by how Information and Records Managers working for public sector organisations seem to be oblivious to…

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Enterprise 2.0 – Innovation through Aquisition

Enterprise 2.0 – Innovation through Aquisition

Great spot by Mike Gotta over at Collaborative Thinking. He picks up on an article in CIO magazine by CG Lynch, “Web 2.0, Social Networks in ’09: The Year of Consolidation, Not Innovation“, originally spotted by the The Connections Blog. This quote puts it all into perspective quite nicely: IBM, for its part, has more aggressively shown willingness to move forward with Lotus Connections, which right now has a better design than the social software features in SharePoint, which is…

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Enterprise 2.0 tools and the need for business context

Enterprise 2.0 tools and the need for business context

An interesting discussion over at Jon Mell’s blog about Enterprise 2.0 tools and the need for systems developers to consider business process context for the tools and not assume the users will intuitively know this. I think there is merit in this idea, but as I have commented: I don’t disagree with the general thrust of your argument, i.e. keeping the tools you use within the context of the business process. However, the last point you make (…the tools should…

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