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Category: Communities

Social Network Analysis: making invisible work visible.

Social Network Analysis: making invisible work visible.

Everyone is talking about the enormous benefits to be had through collaborative working and better employee engagement. Industry analysts report a 25% improvement in organisational efficiency when companies successfully deploy a collaboration platform. Whether it’s social media or social collaboration, organisations are striving to deliver better value through a more connected workforce and closer engagement with customers and stakeholders. The term ‘social business’ nicely sums up this important development. The paradox is that organisations continue to allocate a significant proportion of their…

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Communities, Knowledge Sharing and Remote Working

Communities, Knowledge Sharing and Remote Working

More and more of us are working remotely, rather than commuting into an office each day. According to ONS figures, the UK now has 1.3 million home workers, and a further 3.7 million who sometimes work from home, or use it as their base. The trend is continuing upward. Remote working can be an ideal way to work for many, allowing more flexible working patterns that fit in with family demands, often leading to greater productivity, and contributing to a…

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Building and Nurturing On-Line Communities – Batteries Not Included

Building and Nurturing On-Line Communities – Batteries Not Included

Much has been written about best practice for developing and nurturing on-line communities , such as Communities of Practice (CoP), and the accepted wisdom is that technology by itself – no matter how good – will NOT deliver vibrant and successful communities. “Build it and they won’t come”  should be the mantra, as Google Wave so amply demonstrated (and I know this was not an on-line community in its purest sense before I get flamed!). I’ve previously tried to illustrate…

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Icentivising Community of Practice Contributors

Icentivising Community of Practice Contributors

I think that most community of practice (CoP) facilitators or moderators will recognise the challenge in getting conversations started within the community. The ratio of “lurkers” to “contributors” is one of the standard indicators that should be measured for any CoP in order to gain a better understanding of the dynamics and health of the CoP. It is unreasonable to expect that everyone will be a contributor, and the fact that members don’t contribute doesn’t mean they are not getting…

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Social Media for the socially excluded

Social Media for the socially excluded

I had a meting today with an organisation – HeartsnSoul – who want to create a community web site to bring people with learning difficulties together with potential employers. They want to encourage use of personal blogs for their users and have a virtual meeting place (e.g. forum) where their users can ‘meet’ potential employers. I am looking into the issues and dependencies for providing all this through our existing CoP platform , but I think the interface design requirements…

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