Finding ‘value’ in social networks and Communities of Practice

Finding ‘value’ in social networks and Communities of Practice

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An update to a post previously published 30 Dec 2009. There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice.  However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered. Surprisingly few organisations consider the value that is being created by having better informed…

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The Future of Mental Health Care

The Future of Mental Health Care

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Technological and Application Advances in the Mobile Era If you are worried that your job may be taken by a robot, you are not alone. And you may not be too far off base in that worry. After all, so many things are becoming automated nowadays that we have actually put some jobs out of business, so to speak. For example, newspapers are almost completely a thing of the past, libraries are closing all over the country, and you can…

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Simple Ways to Revitalise Your Small Business Through Technology

Simple Ways to Revitalise Your Small Business Through Technology

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It’s understandable why some small business owners are reluctant to incorporate technology in their business operations. For one, it sometimes costs money upfront. For another, teams sometimes have to change parts of their operations in order to accommodate the new tech. Then there’s learning how to actually implement the tech so that it makes your operations more efficient and allows your company to meet customer demands. While there are challenges that come with embracing tech for your small business, it…

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The Definitive Knowledge Management Reference Guide

The Definitive Knowledge Management Reference Guide

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A while back, Emil Hajric (@emilhajric) from Helpjuice sent me a reference guide he had written on KM Systems and Practices, and which he was making freely available as an E-Book from the Helpjuice website. It was a busy period in my life and I was only able to do a quick scan of the content, but enough to realise this was a significant contribution to the body of literature on the esoteric topic of “KM”. I’ve since had more…

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Intelligent Automation for the new Augmented Workforce

Intelligent Automation for the new Augmented Workforce

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The Knowledge & Innovation Network’s (KIN) Summer Workshop took place on the 19th June in the beautiful setting of the Elvetham Hotel in Hook, Hampshire. The workshop examined another facet of the ‘future of work’ theme, with a lense on the application of AI and Robotic Process Automation (RPA) to human augmentation. Our keynote speaker,  Dr Chris Brauer, provided some insight to his latest research and analysis of the ‘Augmented Human Enterprise’, a major academic study into the performance dynamics…

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Chatbots – augmenting NOT replacing the human workforce

Chatbots – augmenting NOT replacing the human workforce

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Way back in 1966, the natural language processing program, ELIZA, played the role of a digital psychologist. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in. Chatbots have come a long way since then. Many in the current generation are equipped with artificial intelligence (AI), making them more powerful than ever. And today, chatbots are used by organisations to listen to and respond…

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Intelligent Automation – the new augmented workforce

Intelligent Automation – the new augmented workforce

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If you take out the mundane; if you take out the boring; and if you take out the stuff that you can automate, you’re left with the things computers can’t do: being creative, being empathetic, being entrepreneurial, being sociable, handling exceptions and making decisions. All of these make life more interesting and challenging.

12 Principles of Knowledge Management

12 Principles of Knowledge Management

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I first posted this in 2015 and came across it again during some research I was doing for Warwick Business School. The provenance is consultant and keynote speaker  Verna Allee who outlines 12 principles of Knowledge Management. Two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the…

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Intelligent Automation: getting past the hype.

Intelligent Automation: getting past the hype.

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I’m in the process of researching the topic of ‘Intelligent Automation’ for Warwick Business School’s Innovation Network, with a view to organising a member’s workshop for sometime in the second quarter of 2019. As with most emergent technologies, the real challenge is getting beyond the marketing hype and snake-oil salesmen and finding real evidence of innovation and value creation. This is no easy task, not least navigating through a new and rapidly changing lexicon, that embraces (but is not limited…

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