The Office Revolution: The New Augmented Worforce
Isn’t it about time we made work more interesting? Don’t make a human do robotic tasks, and don’t expect a robot to act like a human!
Intelligent Automation – the new augmented workforce
If you take out the mundane; if you take out the boring; and if you take out the stuff that you can automate, you’re left with the things computers can’t do: being creative, being empathetic, being entrepreneurial, being sociable, handling exceptions and making decisions. All of these make life more interesting and challenging.
12 Principles of Knowledge Management
I first posted this in 2015 and came across it again during some research I was doing for Warwick Business School. The provenance is consultant and keynote speaker Verna Allee who outlines 12 principles of Knowledge Management. Two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the…
Intelligent Automation: getting past the hype.
I’m in the process of researching the topic of ‘Intelligent Automation’ for Warwick Business School’s Innovation Network, with a view to organising a member’s workshop for sometime in the second quarter of 2019. As with most emergent technologies, the real challenge is getting beyond the marketing hype and snake-oil salesmen and finding real evidence of innovation and value creation. This is no easy task, not least navigating through a new and rapidly changing lexicon, that embraces (but is not limited…
Chatbots & Virtual Assistants: Shaping the future of work. 13th November 2018
This is a sponsored ‘Breakfast Briefing’ (08.45 – 10.15) with all proceeds from ticket sales going to the BBC’s Children In Need charity. So, if you’d like to learn more about chatbots and virtual assistants and how they are changing the way we work, AND enjoy a sumptuous breakfast AND contribute to a good cause, get your tickets (a bargain at £32) from the WorkPlace Week website. But hurry, places are limited! Way back in 1966, the natural language processing…
Up and coming SEO Trends
The most successful sites and marketers always ensure that they are on the cutting edge of all the latest algorithms that are put in place in terms of SEO. Below you can find some of the latest SEO trends that are likely to be extremely important in the coming months or even years. Voice search – The time of voice search is upon us, and it brings yet another drastic change when it comes to SEO. An estimated 20% to…
Content Curation: the future of relevance
This is an updated version of the article originally published in Business Information Review, January 2015. Content creation is no longer the exclusive domain of journalists, newspapers and advertisers. As Clay Shirky has famously pointed out, publishing is no longer a job or an industry; it’s a button. We’re all creating content, as originators or commentators, which is then shared and re-shared many times over. As a result, online publishing is now ubiquitous and incessant, with the consequence that…
Gamification: making work fun, or making fun of work?
This post was previously published on 25th September 2014 at Collabor8now.com. It is an abbreviated abstract from a research paper I submitted to Sage publications on the topic of “Gamification”. The full article is available from the June 2014 edition of Business Information Review. Introduction: Gamification is about understanding and influencing human behaviours that organizations want to encourage amongst their workforce or customers. Gamification seeks to take enjoyable aspects of games – fun, play and challenge – and apply them to real-world business…
Heuristics and Biases – The Science Of Decision Making
This article was originally published in June 2015 Vol 32 (2) edition of Business Information Review. References and links were checked and updated on 29th July 2018. Abstract A heuristic is a word from the Greek meaning “to discover.” It is an approach to problem solving that takes one’s personal experience into account. Heuristics provide strategies to scrutinise a limited number of signals and/or alternative choices in decision-making. Heuristics diminish the work of retrieving and storing information in memory; streamlining the decision making process…
Virtual Agents
Society has been acquiring the benefits that artificial intelligence can produce ever since AI has been around. The summer of 1956 was a turning point for many scientists who would become leaders in their branches for decades. It was at a workshop organised at the Dartmouth College when the field of artificial intelligence research was actually founded. The first ever serious proposal in the philosophy of AI was six years earlier when Alan Turing published a paper in which he…