The Future Of Work - Learning and sharing in a virtual world by Steve Dale

Knowledge Sharing Barriers

November 4, 2019 stephendale Comments 0 Comment

Knowledge sharing is the corner-stone of many organisations’ knowledge-management (KM) strategy. Despite the growing significance of knowledge sharing’s practices for organisations’ competitiveness and market performance, several barriers make it difficult for KM to achieve the goals and deliver a positive return on investment. This list of knowledge sharing barriers provides a helpful starting point and guideline for senior managers auditing their existing practices with a view to identifying any bottle-necks and improving on the overall effectiveness of knowledge-sharing activities. The…

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Finding ‘value’ in social networks and Communities of Practice

October 7, 2019 stephendale Comments 0 Comment

An update to a post previously published 30 Dec 2009. There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice. However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered. Surprisingly few organisations consider the value that is being created by having better informed…

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The Future of Mental Health Care

September 30, 2019 stephendale Comments 0 Comment

Technological and Application Advances in the Mobile Era If you are worried that your job may be taken by a robot, you are not alone. And you may not be too far off base in that worry. After all, so many things are becoming automated nowadays that we have actually put some jobs out of business, so to speak. For example, newspapers are almost completely a thing of the past, libraries are closing all over the country, and you can…

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Intelligent Automation for the new Augmented Workforce

June 25, 2019 stephendale Comments 0 Comment

The Knowledge & Innovation Network’s (KIN) Summer Workshop took place on the 19th June in the beautiful setting of the Elvetham Hotel in Hook, Hampshire. The workshop examined another facet of the ‘future of work’ theme, with a lense on the application of AI and Robotic Process Automation (RPA) to human augmentation. Our keynote speaker, Dr Chris Brauer, provided some insight to his latest research and analysis of the ‘Augmented Human Enterprise’, a major academic study into the performance dynamics…

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Chatbots – augmenting NOT replacing the human workforce

June 10, 2019 stephendale Comments 1 Comment

Way back in 1966, the natural language processing program, ELIZA, played the role of a digital psychologist. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in. Chatbots have come a long way since then. Many in the current generation are equipped with artificial intelligence (AI), making them more powerful than ever. And today, chatbots are used by organisations to listen to and respond…

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The Office Revolution: The New Augmented Worforce

April 2, 2019 stephendale Comments 0 Comment

Isn’t it about time we made work more interesting? Don’t make a human do robotic tasks, and don’t expect a robot to act like a human!

Intelligent Automation – the new augmented workforce

March 4, 2019 stephendale Comments 0 Comment

If you take out the mundane; if you take out the boring; and if you take out the stuff that you can automate, you’re left with the things computers can’t do: being creative, being empathetic, being entrepreneurial, being sociable, handling exceptions and making decisions. All of these make life more interesting and challenging.

12 Principles of Knowledge Management

January 22, 2019 stephendale Comments 0 Comment

I first posted this in 2015 and came across it again during some research I was doing for Warwick Business School. The provenance is consultant and keynote speaker Verna Allee who outlines 12 principles of Knowledge Management. Two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the…

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