Alexa – I think I love you!

Alexa – I think I love you!

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Unless you are a technology ‘geek’, most people wouldn’t have paid much attention to ‘bots’ or ‘virtual assistants’ until relatively recently. We’ve seen and maybe occasionally used Apple’s Siri, Google’s Assistant and Microsoft’s Cortana, but their utility was perceived to be limited to doing hands-free searches. How little we knew! The investment in AI, and especially Natural Language Processing (NLP) by the big players, has revealed their true value. It’s slowly dawning on more and more users that these assistants…

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The depreciating value of human knowledge

The depreciating value of human knowledge

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Automation is just one facet on the broader spectrum of AI and machine intelligence. Yes, it’s going to affect us all (it already is with the increasing emergence of intelligent agents and bots), but I think there is a far deeper issue here that – at least for the majority of people who haven’t become immersed in the “AI” meme – is going largely unnoticed. That is, the very nature of human knowledge and how we understand the world. Machines…

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Managing Knowledge on Slack 2.0

Managing Knowledge on Slack 2.0

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Summary The proliferation of Slack into the work place has been just amazing. While the jury is still out whether Slack can replace emails, however there is no questioning the important place it has come to occupy when it comes to communication and collaboration in several businesses. While Slack has many advantages as compared to previous enterprise messaging and collaboration tools, however managing knowledge on Slack is still a challenge. This article explores the importance of knowledge management on Slack,…

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How a knowledge map can help to identify knowledge gaps and needs, against all odds

How a knowledge map can help to identify knowledge gaps and needs, against all odds

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Without understanding their knowledge needs, organizations can hardly decide on relevant KM activities to strengthen the necessary knowledge domains and advance in their business. Knowledge mapping can be an optimal way to address the challenge. Knowledge is undoubtedly the trickiest organizational asset: possessing it alone is never enough for organizations to use it in a proper and advantageous way. That’s why, when put into the knowledge management context, organizations often look like antique shops: there are zillions of articles, but…

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Data & Information Design

Data & Information Design

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I’m not sure why it’s taken me so long to find Giorgi Lupi. Fortunately, serendipity came to my aid and I stumbled across her almost by accident. And what a find! Anyone who does anything with data and information should read her postings, starting with this one: https://medium.com/@giorgialupi/data-humanism-the-revolution-will-be-visual… I’ve picked out a few nuggets: Embrace complexity. What made cheap marketing infographics so popular is probably their biggest contradiction: the false claim that a couple of pictograms and a few big…

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Organisational Knowledge in a Machine Intelligence era

Organisational Knowledge in a Machine Intelligence era

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A preamble to the KIN Winter Workshop 2016, 7th December 2016. According to Narrative Science, 62 per cent of organisations will be using Artificial Intelligence (AI) by 2018. If you asked most people when they last encountered something that used artificial intelligence, they’d probably conjure up a mental image of robots, and might be hard pressed to think of something in everyday use. Machine intelligence and machine learning – the new synonyms for “artificial intelligence” – are on the rise…

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Connecting Knowledge Communities: Approaches to Professional Development

Connecting Knowledge Communities: Approaches to Professional Development

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From the NetIKX website, details of the next NetIKX Seminar on 21st September. A year ago, NetIKX, with the cooperation of a number of other organisations in the field of knowledge and information management, ran a meeting called “Connecting Knowledge Communities”, at which representatives of a number of professional membership  organisations, including NetIKX , talked about their membership, their focus and their mode of operation. The organisations were: Henley Forum for Organisational Learning & Knowledge Strategies, the Knowledge and Innovation…

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Big Data, Data Analytics and AI

Big Data, Data Analytics and AI

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I was asked by Managing Partners Forum (MPF) recently to give a brief overview of the current status and industry trends in Big Data and Data Analytics, topics I’ve been keeping an eye on for several years. The slides are available on Slideshare. The following is shortened abstract from the presentation. One of the issues I have with with Big Data is just that – the term “Big Data”. It’s fairly abstract and defies a precise definition. I’m guessing the…

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Communities of Practice – Planning For Success

Communities of Practice – Planning For Success

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My experience of knowledge sharing in organisations stems mainly from my involvement in setting up Communities of Practice (CoPs) for UK local government. This was part of a broader Knowledge Management strategy that I was commissioned to deliver for the Improvement and Development Agency (now part of Local Government Agency -LGA). An online collaboration platform was launched in 2006 to support self-organising, virtual communities of local government and other public sector staff. The purpose was to improve public sector services…

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How to fail with Twitter

How to fail with Twitter

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I’ve been using Twitter since 2007, and though I’m not in the same league as celebrities (or z-listers)  who count their followers in hundreds of thousands, I’m comfortable knowing that my following has been grown organically, I’ve never ever paid for new followers, and I do know and recognise most of them in the virtual world we populate. There’s much been written about how to use social media – most of it crap, and most aimed at marketing, brand promotion…

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